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Return Policy

Our Commitment to Satisfaction
Online purchases require flexibility and support. Lovecosplay.com understands that and wishes to create a satisfying and enjoyable shopping experience for you.The Return and Cancellation Policies below were written to accommodate customer’s needs and also to address the specific nature of our merchandise.If you can’t  find the answer to your questions about our Return and Cancellation Policies on this page, please contact us  for customer service assistance.


Return Policy
Our Customer Service representatives determine eligibility for refunds and exchanges once customers have contacted us and explained their reason for return. Returning packages without prior approval from Customer Service will halt or delay your return.

All returned items must be in brand-new condition, unused and with original tags and packaging. Requests to return items due to quality issues, damage during shipping, color/style/size error or allergic reaction from use must be accompanied by photos or other evidence that clearly shows the problem with the item received. We reserve the right to charge a handling fee on all items returned for other reasons.

                                                                                                                                                                                                                                                                                                                               

 

Wigs
Return Policy

Your satisfaction is our goal! Wigs are eligible for return within 7 days of receiving your order if the customer finds quality issues, receives the wrong item, experiences an allergic reaction from wear, or has a package lost or damaged during shipping.  If none of these situations apply but you are unsatisfied with your purchase, you may be eligible for an exchange or refund of 50% of the item‚Äôs price within 7 days of receiving your order.
As we don’t sell refurbished or previously-owned items, any items you return must be unaltered, undamaged, and in factory condition with all original tags and packaging. Items showing alteration, damage or use cannot be returned. Items that are unaltered, undamaged and unused, but not in original factory condition and packaging, are subject to a 25% restocking fee, to be deducted from the agreed-upon return amount.
1.  Quality Issues:
Wigs with quality issues (including damage and poor quality) are eligible for a full refund within 7 days of receiving your order. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. Returned wigs must be in brand-new condition, unused and in original packaging.
2.  Allergies:
Wigs that cause an allergic reaction after use are eligible for a return within 7 days of receiving your order. When requesting the return, please be ready to provide Customer Service with medical proof of the allergic reaction (such as a doctor's note).
3.  Wrong Item Shipped:
After confirming the style or color of wig sent to you is not what you ordered, you will have the option of keeping the wig you received or sending it back to exchange for the correct one within 7 days of receiving your order. If you prefer to keep the wig you received, we will refund the price difference if the wig you purchased is more expensive than the one you received.
4. Loss or Damage During Shipping:
Wigs that were lost or damaged during shipping are eligible for a refund of the full purchase price plus shipping costs. Please obtain "Proof of Damage" documentation from your delivery carrier within 7 days of receiving your order, and provide it along with photographs showing the damaged packaging so that Customer Service can process your refund.

Requesting Refunds or Exchanges
When requesting a return for any of the 4 reasons listed above, please be ready to provide:
1. Original order number
2. Reason for exchange
3. Photographs clearly showing the problem with the item
4. Requested replacement item’s name, number and color
5. Your shipping address and phone number

                                                                                                                                                                                                                                                                                                                               

 

Cosplay Costumes and Outfits
Return Policy

1.  Defective, Damaged or Mis-Shipped Items:
Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.
2.  Size Errors:
Should your item size differ from the specifications of your order by more than one inch, we encourage you to find to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.

Cancellation Policy
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
- Orders cancelled more than 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
- Once your order has been shipped, it can no longer be cancelled.